Return, Exchange and Refund Policy

Refund and Exchange

We offer a hassle-free return and exchange policy for 7 days from the date of delivery. To be eligible for a return or exchange, product must be in their original condition with all tags intact.

For a smooth return and instant exchange process, please note that all product must pass our quality inspection during the reverse pickup.

Exchanges are subject to stock availability and can be initiated only once per product.
We strongly recommend recording a video while opening/unpacking your order, ensuring all stickers/labels are intact. This video will serve as proof in case of missing or damaged product or parcel. Without video proof, it will be difficult for us to proceed with returns or refunds.

Product purchased during clearance sale, offers, exclusive discounts on products, or any activity/event/campaign with a free product cannot be returned, exchanged or refunded. The T&Cs will be mentioned when you apply the coupon code.

For hygiene reasons, we do not accept returns, refunds, or exchanges for shorts.
Note-Customer have to pay extra Rs 70 for exchange. We cannot provide exchange/refund for products that have already been exchanged.

Reverse Pickup Services

We provide a reverse pickup service for your convenience. The product must pass quality inspection for instant return, or exchange process. Each order will have two reverse pickup attempts
Note:- Customer have to pay Reverse Pick -up Charges (RTO)

Self-ship in case of non-serviceable areas: If your Pincode is non-serviceable for reverse pickup, please self-ship the product to our warehouse.

Address: Balvinruso Enterprises C-3/35 Vijyant Khand, Gomtinagar Near Greenland Public School, Lucknow, India - 226010

Share the courier docket for tracking with our team. Ensure The product are securely packed with the ORDER ID And registered mobile number on the packaging.

Refund for Self-Shipping: Refunds will be processed within 48 hours of receiving the product at our warehouse in unused condition, with all original tags and packaging intact, and after passing a quality check. You will receive a full refund . The courier amount will be refunded to your provided bank account for Prepaid or COD orders.

We recommend using 'Speed Post' for returns, as it is a reliable, government-owned entity with India's largest postal network

Refunds

Prepaid Orders:For prepaid orders, you can choose between receiving a refund via your original payment method or exchange with other products. Once the product pass our quality check at the warehouse, we will initiate the refund within 24-48 hours. Refunds to your payment method will be processed within 7-10 business days, depending on your bank's processing times. 

For prepaid orders, a 3% processing fee will be deducted in case of a refund. After receiving Product your payment initiate in 24-48 Hours in your bank Account.
If the order mode is cash on delivery (COD),we cant refund you to your bank account.Instead of that we will give you a coupon code of the ordered value to your registered email address/ contact number within 48 hours after receiving your order at the warehouse and quality check of the product.